FAQ

 

How Does It Work?

1. Confirm we Cover your Home

To ensure we have qualified pet sitters to cover your needs for pet sitting, cat sitting, dog sitting or dog walking

view our location coverage here: Lakeland + Mulberry, Florida Pet Care Locations

For Wedding Services- contact us directly here.

2. Fill Out your Online Client Portal

Your portal has all the important information we need to make sure your pet sitting/dog walking/ house care needs are taken care of- plus access to online scheduling,  real-time updates, and online payments in the easiest way possible for you via any phone, computer or tablet!

 

This portal allows you to schedule visits conveniently, access to your past and present invoices, as well as giving you a secure way to pay for all services. Most importantly, it will register you to see all of our sitters and dog walkers updates for our visits with your pets via email in REAL TIME! This includes amazing photos of our fun times together and other valuable information.

3.Request Your First Service(s)

While logged into your client portal- go to the Request Services Green Button and book your pet care!

 

You will be able to schedule visits conveniently 24/7 online and have the best pet care - to make both you and your pet (s) lives happier!  

In the future- use the 'client login' button on the top of everyone of our website pages.  ( or save the login page to your phone as a favorite or to your homepage)

View a video here on how to schedule your visits: HOW TO SCHEDULE PET CARE ** COMING SOON**

 

 

 

3.Review our Policies + Fill out Veterinarian Release

When you signed into to client portal- our policies popped up and you agreed- by using our services you agree to all our terms and conditions. 

Veterinarian Release Form- we are going to ask you some tuff questions- but they are so we know what to do in the worse case scenario. Due to the serious nature we require a virtual signature. **COMING SOON**

3.Book a Customization Chat

Once we receive the notice you have completed your online portal and/or requested services a member of our team will contact you via email. We will schedule a call to speak with a member of our team to go over your portal and request to fully customize your pet care experience. We will then answer any questions you may have. At this point we will offer you the option for a complementary virtual or in-person meet + greet based off of you and your pets needs.

What are your Policies?

Animals 

Vaccines-Rabies

 

ABAC requires all animals required by Florida Law “828.30 Rabies vaccination of..."to be updated on Rabies Vaccine, Titer , or exemption letter by a licensed Veterinarian."

Aggression

ABAC will not care for animals that show any Food, Animal, Human or Toy Aggression.

Holiday Peak Times

Please note there is an additional $10 charge per visit on all holidays dates listed below:

 

Easter : Friday April 10- Sunday April 12, 2020

Memorial Day : Friday May 22- Monday May 25, 2020

4th of July : Friday July 3-Sunday July 5, 2020

Labor Day : Friday September 5th- Monday September 7th, 2020

Columbus Day : Friday October 10th - Monday October 12, 2020

Veterans Day : Wednesday November 11, 2020

Thanksgiving : Friday November 20th- Monday November 30, 2020

Christmas / Kwanzaa / New Year: Wednesday December 23 2020- Jan 2nd, 2021

 

Payments:

All Payments are to be made through any type of Credit or Debit card.

  • Late Bookings: Add $5 per booking. Any bookings made less than 48 hours prior to start.

  • 4+ Visits/Day: Add $5 for the 4+ 

  • Specific Times: Add $5 per visit

  • Forgotten Payment Fee: Add $20 per booking If payment not paid in full by required time.

Reservation  Policies

 

 

Non-Holiday Reservation Payment:

  • New Clients: A 100% in full payment non-refundable, non-transferable (No Credits/Refunds) due at time of booking.

  • Existing Clients: Full payment due by first visit.

Holiday Reservation Payment:

  • New Clients: A 100% in full payment non-refundable, non-transferable (No Credits/Refunds) due at time of booking.

  • Existing Clients: A 50% non-refundable, non-transferable(No credits/refunds) deposit is required at time of booking. Remainder of payment due by first visit.

Cancellation  Policies

Refunds will not be issued for cancellations unless it follows the cancellation policies in ABAC's cancellation policies. If a refund is due per ABAC guidelines- the money will be refunded via your original form of payment or a credit to your account

-Click Here for more info-

Our Full Policies Document is Available Upon Request.

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Ready to Schedule?

Review our set up process and get started on creating your client portal, and requesting your first set of pet care visits. Be sure to check if we cover your home in our Lakeland + Mulberry, Florida Service Area.

Have Some Questions?

Do You still have some more questions and need to talk to a human? Give us a call or fill out a contact form to get those answered promptly. 

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Want a Virtual On-Boarding?

Prefer to do everything virtually? We will schedule a video call to show us your home and pet(s) - all from your phone!