FAQ

 

Getting Started

1. Call/Text or Message Us to Speak to A Team Member

Please contact us to speak to our office staff to confirm we have availability for your needs, cover your home location and go over some key info first.

2. Schedule Your Complementary Meet + Greet

Please contact us to schedule your free Meet + Greet in your Lakeland, Mulberry or surrounding areas home. We require this prior to any and all services to be scheduled to best provide for you and your pet(s). At this consultation, please be prepared for us to meet you as well as your pet(s).

 

This is your time to make sure we know everything you’d like us to do for you and your pet! Show us where your pet stays during the day/night, where to find treats, pet food, litter boxes, leashes, toys, and much more.


NOTE: Please have access instructions to your home (door code, garage code, key, lockbox , etc.) plus 1 extra house key to give us at this meeting. There may be an additional fee for key pick up at a later date.

3. Fill Out your Online Client Portal

Your portal has all the important information we need to make sure your pet sitting/dog walking/ house care needs are taken care of- plus access to online scheduling,  real-time updates, and online payments in the easiest way possible for you via any phone, computer or tablet!

 

This portal allows you to schedule visits directly. It also provides access to your past and present invoices, as well as giving you a secure way to pay for all services. Most importantly, it will register you to see all of our sitters and dog walkers updates for our visits with your pets via email in REAL TIME! This includes amazing photos of our fun times together and other valuable information!

 

You will need to go to " Your Data" and look to the left hand side- fill out each blue line item. Click Edit to fill in each section and click "update" prior to moving to another section.

4.Schedule Your First Service

Yey! You are offically part of the ABAC Familia! Once the Meet + Greet has been completed, you will be able to request visits and get get on this happy wagon of pet care to make both you and your pet (s) lives happier! You now have the freedom to travel, have a long work day or take a quick trip while your pets are being taken care of by the best  Pet Sitters, Dog Walkers and Pet Techs in the area!

Animals + Home

Vaccines-Rabies

 

ABAC requires all animals required by Florida Law “828.30 Rabies vaccination of..."to be updated on Rabies Vaccine, Titer , or exemption letter by a licensed Veterinarian."

Aggression

ABAC will not care for animals that show any Food, Animal, Human or Toy Aggression.

Holidays:

Please note there is an additional $10 charge per visit on all holidays dates listed below:

 

 

Easter Week: Friday April 19- Monday April 22, 2019

Memorial Day Week: Friday May 24- Monday May 27, 2019

4th of July Week: Wednesday July 3-Sunday July 7, 2019

Labor Day Week: Friday August 30st- Tuesday September 3, 2019

Columbus Day: Friday October 11th - Tuesday October 15, 2019

Thanksgiving Week: Wednesday November 27th- Monday December 2, 2019

Christmas / Kwanzaa / New Year: Monday December 23 2019- Jan 2nd, 2020

Payments:

We accept Cash, Check, + Credit Card via Paypal or Swipe.

  • Late Bookings: $5 per booking. Any bookings made less than 48 hours prior to start.

  • Forgotten Payment Fee: $5 per booking If payment not paid in full by required time.

Reservation  Policies

 

 

Non-Holiday Reservation Payment:

  • New Clients: A 100% in full payment non-refundable, non-transferable (No Credits/Refunds) due at time of booking.

  • Existing Clients: Full payment due by first visit.

Holiday Reservation Payment:

  • New Clients: A 100% in full payment non-refundable, non-transferable (No Credits/Refunds) due at time of booking.

  • Existing Clients: A 50% non-refundable, non-transferable(No credits/refunds) deposit is required at time of booking. Remainder of payment due by first visit.

Cancellation  Policies

Refunds will not be issued for cancellations unless it follows the cancellation policies in ABAC's cancellation policies. If a refund is due per ABAC guidelines- the money will be refunded via Paypal/Stripe/Credit.

-Click Here for more info-

Our Full Policies Document is Available Upon Request.

  • Facebook
  • Instagram
Dog Paw, Pet Siting
Get In Touch!
Type of Services You Are Interested In: