FAQ

 

How Does It Work?

1. Message Us to Speak to A Team Member

Use a contact us form on our website to speak to our office staff to confirm we have availability for your needs, cover your home location and fully customize your pet sitting + dog walking needs. View our location coverage here: Lakeland + Mulberry, Florida Pet Care Locations

2. Schedule Your Complementary Call

This is your time to make sure we know everything you’d like us to do for you and your pet!

  • Tell us where your pet stays during the day/night, where to find treats, pet food, litter boxes, leashes, etc

  • Go over your home care needs- mail, trash/recycling, lighting, plant care and more

  • We will then FULLY CUSTOMIZE your pet care experience

  • We then HAND SELECT a sitter based off of your location, personalities and needs

  • We will discuss all of our policies + quality of care to ensure you can fully trust our team of professionals

3. Fill Out your Online Client Portal

Your portal has all the important information we need to make sure your pet sitting/dog walking/ house care needs are taken care of- plus access to online scheduling,  real-time updates, and online payments in the easiest way possible for you via any phone, computer or tablet!

 

This portal allows you to schedule visits conveniently, access to your past and present invoices, as well as giving you a secure way to pay for all services. Most importantly, it will register you to see all of our sitters and dog walkers updates for our visits with your pets via email in REAL TIME! This includes amazing photos of our fun times together and other valuable information.

4.Schedule Your First Service

Yey! You are officially part of Atta Boy! Animal Care Pet Sitting + Dog Walking in Lakeland + Mulberry Florida!

 

You will be able to schedule visits conveniently 24/7 online and have the best pet care - to make both you and your pet (s) lives happier!

 

You now have the freedom to travel, have a long work day or take a quick trip while your pets are being taken care of by the best  Pet Sitters, Dog Walkers and Pet Techs in the area!

...as we always say " Happy Pets, Happy People!"

 

 

What are your Policies?

Animals 

Vaccines-Rabies

 

ABAC requires all animals required by Florida Law “828.30 Rabies vaccination of..."to be updated on Rabies Vaccine, Titer , or exemption letter by a licensed Veterinarian."

Aggression

ABAC will not care for animals that show any Food, Animal, Human or Toy Aggression.

Holidays:

Please note there is an additional $10 charge per visit on all holidays dates listed below:

 

Easter : Friday April 10- Sunday April 12, 2020

Memorial Day : Friday May 22- Monday May 25, 2020

4th of July : Friday July 3-Sunday July 5, 2020

Labor Day : Friday September 5th- Monday September 7th, 2020

Columbus Day : Friday October 10th - Monday October 12, 2020

Veterans Day : Wednesday November 11, 2020

Thanksgiving : Friday November 20th- Monday November 30, 2020

Christmas / Kwanzaa / New Year: Wednesday December 23 2020- Jan 2nd, 2021

 

Payments:

All Payments are to be made through any type of Credit or Debit card.

  • Late Bookings: Add $5 per booking. Any bookings made less than 48 hours prior to start.

  • 4+ Visits/Day: Add $5 per visit 

  • Specific Times: Add $5 per visit

  • Forgotten Payment Fee: Add $20 per booking If payment not paid in full by required time.

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Reservation  Policies

 

 

Non-Holiday Reservation Payment:

  • New Clients: A 100% in full payment non-refundable, non-transferable (No Credits/Refunds) due at time of booking.

  • Existing Clients: Full payment due by first visit.

Holiday Reservation Payment:

  • New Clients: A 100% in full payment non-refundable, non-transferable (No Credits/Refunds) due at time of booking.

  • Existing Clients: A 50% non-refundable, non-transferable(No credits/refunds) deposit is required at time of booking. Remainder of payment due by first visit.

Cancellation  Policies

Refunds will not be issued for cancellations unless it follows the cancellation policies in ABAC's cancellation policies. If a refund is due per ABAC guidelines- the money will be refunded via your original form of payment or a credit to your account

-Click Here for more info-

Our Full Policies Document is Available Upon Request.